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Warranty Solutions
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Snap-on Business Solutions' Presence in the Warranty Space
Even before they became members of the Snap-on family, both Syncata and Active Web Services (AWS) were both established as thought leaders and influencers in the Warranty arena and as contributors of value through expert consulting services and packaged and custom software. Since the acquisitions, Snap-on Business Solutions' position as thought leader and domain specialist in Warranty and Early Warning has been recognized throughout the manufacturing industry.
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Aside from the 45+ organizations who receive benefit from our Warranty and TREAD Compliance solutions every day, we play key and visible roles in educational forums and in activities focused on establishing standards. We help to define and forge adoption of best practices in Warranty and throughout the overall after-sales service process.
This influence is evident in the U.S., Europe and Japan. For example, in Automotive industry-related context within the U.S.:
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Snap-on Business Solutions personnel play key leadership and technical roles in work teams at the Automotive Industry Action Group (AIAG) and also provide key expertise to other industry bodies such as Original Equipment Suppliers Association (OESA) and Japan Auto Parts Industry Association (JAPIA).
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A Snap-on Business Solutions team member served as a member of the Charter Board of the Institute of Warranty Chain Management and serves now as Vice President of that organization after its incorporation in December 2006.
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Snap-on Business Solutions associates are prominent as keynote speakers and facilitators at specialist conferences such as the Warranty Chain Management Conference, International Quality and Productivity Center (IQPC) Warranty Forum and AIAG Warranty, Early Warning and Enterprise Interoperability conferences.
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Media such as Warranty Week and the Detroit Free Press draw on Snap-on Business Solutions resources frequently for information and opinion.
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For most of the world's major automotive manufacturers, Snap-on Business Solutions OEM and dealer-facing solutions feature prominently in those companies' efforts to manage and analyze data and to get maximum leverage from the role that Warranty and parts catalog-related processes play in overall operations.
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In other segments within the U.S.:
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Snap-on Business Solutions team members are invited to participate in Warranty-related events and activities associated with the Recreational Vehicle Industry Association (RVIA), Outdoor Power Equipment Institute (OPEI) and Association of Equipment Manufacturers (AEM).
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Snap-on Business Solutions represented the Motorcycle Industry Council (MIC) on the Standards for Automotive Retail (STAR) business object development committees.
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Our influence and hard work has extended internationally to European and Asian organizations such as the European Auto Parts Association (CLEPA), vehicle manufacturer organizations such as ODETTE and SMMT and the Japan Auto Parts Industry Association (JAPIA). In Europe we are providing major support to industry efforts which promise to provide more than $1.4 million to launch and support initiatives similar to those in process today in the U.S.
We are proud of the value that we deliver via our various solutions and also of the industry and thought leadership that we contribute to thousands of organizations who are not our direct clients. The strength of our support infrastructure, worldwide presence and the robust non-Warranty client base all contribute to the fact that almost every new Warranty opportunity presented to us is for a truly global organization. In the Automotive segment alone we are engaged currently in serious discussions with vehicle manufacturers and tier suppliers regarding our Warranty solutions. We believe that this international profile (multi-time zone, multi-facility, multi-language, multi-currency, etc.) is only going to become steadily more expected. We commit also to providing all of our clients with the most dedicated and experienced team to assist and support your objectives.
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